Policies and Procedures

Payment Information

Oakland University (“University”) is authorized to charge the Participant (“Participant” or “Student”), and the Participant agrees to pay the University, the total sum of all courses.

Payment

All payments will be made by credit card.

Payment Plan Enrollment and Scheduled Payments

If applicable, electing a payment plan may be accomplished by logging into the Destiny system at pace.oakland.edu, registering for classes, and paying the first installment via credit card. Monthly payments are assessed on or before the 15th of each month and will automatically process to your credit card.

The University will first apply all payments received to the oldest outstanding balances, if applicable, then to the current semester charges.

Unpaid Balances, Consequences of Late Payment and Collections Information

If a Student account balance becomes past due, the University, among other things:

• Will disenroll the Participant, without required prior notice, from any and all courses for which a payment is past due;
• Will refuse to allow the student to register for any future courses or semesters, receive other University services and/or receive a certificate(s);
• Will refuse to release official or unofficial transcripts of grades to the student and/or any other person or entity;
• May assess late payment charges as established by the University in its sole and exclusive discretion;
• Will exercise any and all legal rights it may have to collect an unpaid student account balance, including without limitation referring the unpaid student account balance to an outside collection agency, reporting the unpaid student account balance to a credit bureau, offsetting the amount due against any future state tax refunds due the student and/or filing an appropriate legal action against the student.

By enrolling in a course, the participant agrees to reimburse the University for any and all fees, costs, and expenses that the University incurs to collect an unpaid student account balance, including without limitation actual costs, reasonable attorney fees, collection agency fees not to exceed the lesser of 33% of the unpaid student account balances or the maximum permitted by law, and/or any other expenses or costs of any kind incurred by the university to collect the unpaid student account balance.

Reservation of Right to Amend

The University reserves the right to amend these Terms and Conditions at any time without prior notice. Any such amendment will be effective upon posting on the University’s PACE program website. Your continued use of the University’s website and/or services after any such amendment constitutes your acceptance of the amended terms.

Program (duration of more than 5 days)
PACE is responsible for establishing the late registration policy and implementing the policy on behalf of the CE units.

Late registration is discouraged, but may be requested by the student. The form to use for late registration is called Registration Change Form and requires a manual addition to the course through PACE. This form, found under Forms in the Student Resources section on the PACE website, may be used immediately after the course registration is closed and during the next 7 business days. The form must be completed and signed by the participant requesting the addition.

No tuition or book refunds are available for late registrations.

Late registration after the first day is not accepted for short courses, workshops, camps and conferences with a duration of 4 days or less, but exceptions may be granted by contacting the Program Director.

Financial Assessment
Student Business Services is responsible for CE course tuition assessment, student payment process, collections and third-party billing.

Payment Information
Oakland University (“University”) is authorized to charge the Participant (“Participant” or “Student”), and the Participant agrees to pay the University, the total sum of all courses.

All payments will be made by credit or debit card.

Refund Information
Prior to the start of a course, student participants may self-withdraw through the online registration system and receive a refund according to the refund policy noted below. Students may not self-withdraw from on demand courses.

Withdrawal after the course start date must be accomplished by request using the PACE Registration Change Request Form. 

Credit card refunds are typically processed in 10 business days and will be applied to the card used for the original transaction.

Students are responsible for payment of all tuition and other charges, along with any installment plan charges, late payment charges, and all costs and attorney's fees incurred by the University to collect or attempt to collect unpaid tuition and/or other charges. The University will first apply all payments received to the oldest outstanding balances, if applicable, then to the current semester charges.

Refund Policy
To be eligible for a 100% refund for courses that meet either in person, online or distance learning for more than one week, students may self-drop online as follows:

• Any time before the course start date
• No refunds for tuition, books, or materials will occur after that time

To be eligible for a 100% refund for short courses, workshops, camps, conferences that meet either in person, online or distance learning for one week or less students may self-drop online as follows:

• Any time before the course start date
• For camps, please refer to specific camp policy
• No refunds for tuition, books, or materials will occur after that time

On-Demand Courses are not eligible for refunds after registration and eligible State Continuing Education Clock Hours (SCECH) and Professional CEUs are non-refundable.

Participants must complete and submit a PACE Registration Change Request Form to drop a course.

Students may request a refund exception by using the Request for Exception Form. This is used in rare circumstances by death in the family, job loss, or severe illness that requires that person to miss class.

Request for Exception
Students may request a refund exception by using the Request for Exception Form. This is used for extenuating circumstances such as death in the family, job loss, severe illness that requires the individual to miss an extended amount of class time. An example of the Request for Exception Form can be found in Appendix 6 of the PACE Manual. PACE’s Executive Director will review each request and make a final determination on whether an exception will be allowed or not.

Students may encounter problem situations during their course of study at Oakland University that may require review by appropriate administrative or academic personnel. This is a description of the problem-resolution by the university. The procedure provides a fact-finding system for resolving problems between students and faculty or staff members when a review of the issue is not available through other established university procedures. In some cases (e.g. discrimination and harassment), the university has specific procedures which must be followed.

Each student, faculty member, administrator and staff member has an obligation to resolve problems fairly through discussion between the aggrieved student(s)and the specific university person immediately involved with the problem.

Emergency Alerts
View information on the OUPD website about emergency situations and alerts. Sign up to receive emergency alerts from Oakland University.

Winter Weather Closure Policy
View general closure information from the OU Police Department. Please contact your program director to confirm any closures at off-site and alternate locations outside of campus. Additionally, you can view the complete University Closing Policy.

OU Libraries
Oakland University Continuing Education (PACE) students and faculty are entitled to a complimentary guest card through the OU library. Read more information about guest cards.

Campus Recreation for PACE Participants
PACE participants are eligible to purchase current membership options through the University Recreation and Well-Being (Rec Well) at a continuing student rate discount. Contact the Rec Well for rates. Memberships can be purchased at the Rec Well front desk.

Transcript Requests
Please email [email protected] for transcript requests. Continuing education transcripts typically take up to 10 business days to process and may take longer based on your last date of attendance/graduation date. 

Oakland University welcomes Michigan Works and other displaced workers. We understand the struggles you are facing, and that's why we offer a variety of resources focused on:

• Career counseling through the Adult Career Counseling Center
• Financial assistance
• Academic programs tailored to the needs of displaced workers

Follow the steps below to take full advantage of the programs and services offered at Oakland University.

1. Register with Michigan Works: Go online to Michigan Works to begin the registration process.
2. Explore Opportunities: Review the academic, student service and financial aid resources listed on this site.
3. Get Help: Take advantage of free or low-cost personal and career counseling (through the Adult Career Counseling Center) offered right here on campus.
4. Meet with an Adviser: Contact an academic adviser from the program you wish to pursue (undergraduate or graduate). An adviser can help you complete documents regarding your program plan and financial costs.

Step 1
Student meets with a representative of the OU Office of Disability Support Services (DSS) and provides the following documentation of a disability request for accommodations. A definitive diagnosis of a disability must be identified in the documentation. Details regarding the required documentation for each disability can be found at the DSS website.

Note: If a student does not have documentation and requires testing, the testing process could take a minimum of six to eight weeks to complete.

Step 2
Students who do not meet with DSS before classes begin should meet with DSS, with their documentation, as soon as possible, ideally a minimum of six weeks before services are required. It is the student's responsibility to register with DSS and request accommodations!

Step 3
DSS staff will review the student's supporting documentation to determine sufficiency and eligibility for accommodations. If additional testing is required, temporary accommodations may be granted while documentation is completed.

Step 4
The DSS Office will retain a copy of all records and meeting notes.

Step 5
DSS staff will complete and sign the Faculty Notification Letter. The student will be asked to sign the letter indicating agreement with suggested accommodations and understanding of his or her responsibility. It is the student's responsibility to a provide copy of the notification letter to the PACE Director who in turn will share with the Program Director.

Prior to the start of each new PACE term, students must obtain a new, updated Faculty Notification Letter from DSS and give a copy of this letter to the PACE Director who will in turn provide it to the Program Director. The Faculty Notification Letter will not be part of the academic record of the student and will be shared only on a need-to-know basis.

Step 6
The PACE Director will review the letter to determine appropriateness of all requests based on and discuss concerns with the student, Program Director and DSS as appropriate.

Step 7
The PACE Director, in collaboration with the Program Directors and PACE faculty, will coordinate the provision of accommodations.