IT Service Management Platform

Welcome to the Self Service Support Center. Here you can submit requests, report issues, and browse our knowledge base. You can access the self service support center by visiting support.oakland.edu. To get started, click "Sign in" and login with your net id and password. Signing in ensures you can see all the knowledge based articles and services available to you. If you receive an error when signing in, try resetting your password at netid.oakland.edu before continuing.

There are several ways to explore the Support Center. To browse the service catalog and find the service you need, click the submit a request button on the homepage or select services from the Navigation menu. For more details on the service catalog, watch our using the service catalog video. To explore the knowledge base for documentation on services, processes, and guidelines, click Knowledge base in the navigation menu. For more details on the knowledge base, watch our using the knowledge base video.

You can also use the search bar in the top right to look for keywords or phrases. To show only knowledge based results in your search, for example, use the drop down menu and select the option with the Light ball icon.

To view the status of tickets you've submitted, click the View My tickets button on the homepage. To report an issue such as a system outage or poor system performance, click Report a system outage on the homepage.

The Service Catalog is an organized list of services available to the campus community. To browse the catalog, click the Submit a Request button on the homepage or choose Services from the navigation menu. Services are grouped by category. For example, if you need a new computer setup, go to Technology Services, then Desktops, Laptops, & Printers, and select Device Setup. Each Service page explains what the service includes, who is eligible, and what you can expect after submitting a request. You may also see a Related Articles section with knowledge-based articles for more information. To submit the request, click Submit a Request. Some services may have multiple request options, marked with arrow icons. When submitting a request, you'll complete a form that collects the details needed to fulfill it. The more information you provide, the faster your request can be processed. After you submit the form, you'll receive a confirmation email, and your request will appear under My Requests. If you need to report an outage or a problem with the service, for example, a malfunctioning office printer, click Report An Issue, marked with the exclamation icon. Like a request, reporting an issue requires you to complete a short form with the necessary details for a service team to investigate the reported incident.

The knowledge base contains articles with detailed documentation on our services, processes, and guidelines. To browse, click "Knowledge Base" in the Navigation Menu. Articles are organized by category. For example, to read about Adobe licensing on campus, go to Technology Services, then software and applications and select Adobe Enterprise Licensing. This article explains who is eligible, what's included, and how to request additional access. Each article may also include a related articles section with additional articles related to the topic and a related services section that links to services connected to the article. To leave feedback on an article, for example, to report inaccurate information or to mark it as helpful, scroll to the bottom to the Was this helpful section and click "Yes" or "No". Your feedback notifies the responsible team who will update the article if needed.